Refund policy
Return & Refund Policy
Last Updated: June 2026
At Fresh Hat, we want you to be satisfied with your purchase. If you are not completely happy with your order, we’re here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or order confirmation is required.
Non-Returnable Items
The following items cannot be returned:
- Items damaged due to misuse or improper care.
- Items returned more than 30 days after delivery.
- Clearance or final sale items (if applicable).
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged.
- The wrong item was received.
- The item is defective.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include photos of the issue. We will work to resolve the problem as quickly as possible.
Order Cancellations
Orders may be canceled within 12 hours of purchase. Once an order has been processed or shipped, it can no longer be canceled.
Contact Us
If you have any questions about returns or refunds, please contact us at:
Email: officialfreshhat@gmail.com
We will respond as soon as possible and do our best to assist you.